At Zinbot.io, we strive to provide high-quality automation services that deliver real value to our users. Your satisfaction is important to us. However, due to the nature of digital services and automation tools, we have a clear refund policy in place.

1. Eligibility for Refunds

• Refunds are only available for first-time purchases of our subscription plans and must be requested within 7 days of the initial payment.

• To be eligible for a refund, you must demonstrate that the service did not function as advertised and that you reached out to our support team with a valid issue that could not be resolved.

2. Non-Refundable Items

• Renewal payments, setup fees, and usage-based charges (if any) are non-refundable.

• Refunds will not be issued for user errors, such as wrong configuration or misunderstanding of the service features.

• We do not offer refunds for downtime or delays caused by third-party platforms (e.g., Facebook, Instagram, WhatsApp APIs, etc.) or for violations of their terms of service.

3. Trial Period

If we offer a free or discounted trial, we recommend using this time to evaluate the service. Once a full subscription is activated, the above refund policy applies.

4. How to Request a Refund

To request a refund, contact us at [[email protected]] within the 7-day window. Include the following:

• Full name

• Registered email address

• Date of purchase

• Description of the issue

We will review your request and respond within 3-5 business days.

5. Disputes and Chargebacks

We encourage users to contact us before initiating a chargeback. Filing a chargeback without contacting our team may result in a permanent ban from our services.